Thompson Creek Window Company

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"The Thompson Creek crew is a group of amazing professionals. The Sales Rep, Project Coordinator, Project Managers, and crew that actually installed of my new siding and gutters definitely did an outstanding job. They communicated with me every step of the way and answered promptly every question I had. I really liked that even as the project was completed they followed up to ensure I was satisfied with the work done. So basically, they not only get the job done, but also build a relationship with the customer. Very happy with the results, my home looks great! Will definitely have them in my for future projects!"

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"We love our windows! Thompson Creek did an amazing job. From the sales reps recommendations to the team that came out to measure (and make additional recommendations) to the customer support inside team to the installation team, they all did a first class job. The installation team was amazingly clean. They did a diligent prep job, installed without a hitch and a thorough clean up. All departments were friendly and responsive. I cannot recommend TC Windows enough."

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"Do not do business with this company!!! We went through two rounds of messed up installs and damages! The first time we had a newborn and they installed the wrong door. Then they had to install the door again. Then they didn't caulk it effectively and had to come back out. All the while we were swapped around project managers several times and received little communication. The only reason things got resolved was because my husband kept calling. That was December. April rolls around and we need new doors upstairs because of a leak. We really liked the last project manager who rectified the issue so we asked for him and decided to go with the company one more time to give them the benefit of the doubt. Cue our next door replacement… the team leaves and the casing around the doors are all various widths. It looked HORRIBLE if you were staring at the house. We contacted them SEVERAL TIMES and were told they did a reorganization on their PM side. So the Pm we liked wasn't ours anymore and we'd have to go through a new one. We were shuffled around and finally a project manager just showed up one day at the house to rectify the situation. That guy was awesome, but what was disturbing was when he looked at the install he said," actually these weren't even installed right. The doors are leaking." So, had we not noticed the casing difference, we would have never known about the doors being installed wrong in the first place and our problem of fixing a leak would have been worse. The doors were also installed with the handles upside down. Once rectified they left the house but as we looked at everything we noticed a gouge in our ceiling ( a ceiling we had just paid to have a full paint job done on.) Then we noticed a huge gouge on our floor. Confused as to why no one said anything before leaving we double checked our house cameras to confirm we weren't seeing things…. And we literally watched the recording of the worker messing up the ceiling, noticing it, and then hurriedly rushing down to ignore it and get out of the house ( completely UNETHICAL). My husband then spent MONTHS reaching out about this. People wouldn't get back for weeks and weeks and finally he reached Nicole who told us we needed to find our own contractor to give 3 quotes. So my husband spent more of HIS TIME getting people to come out and give quotes and only one company showed and gave us a quote. The others didn't have the time and were booked out for months. We told Nicole we couldn't find anyone else and tried and tried but only could get the 1 quote. Then Thompson Creek sent a contractor out who was supposed to provide another quote. They just showed up without any scheduling planned one day and started working on stuff, so my husband showed them the floor and ceiling spot and told them the whole ceiling would have to be painted to restore it effectively otherwise there will be a random paint square on the ceiling we JUST SPENT money to have painted. They repaired the one spot and didn't paint the rest of the ceiling. Then they tried the floor and the floor ended up WAY WORSE. It was now blue instead of a warm wood grain. I would have preferred the gouge to this sight. The guy even said," I'm not a flooring specialist. This looks worse. I'm going to have to tell my manager it still needs to be repaired." Then they left the house, and we waited to hear back from Thompson Creek, but of course never did. My husband yet again called and called and weeks later Nicole finally got back to us. Then he was passed up to Nicole's manager, at which point we were fed up. They kept claiming " we thought we solved the problem" even though we sent pictures that the floor was worse and the ceiling now had a square spot, and the whole thing needs to be painted as we received on the quote we had acquired. Now they are offering us a measly half off our bill which only covers half of the cost to repair the home to it's original state. We initially even asked for their insurance company so we could just file with them but they refused."